Terms & Conditions

These General Terms and Conditions (T&C) apply to all orders placed by consumers and entrepreneurs through the online shop of Admir Fazlic, Tapenda, Germanenstr. 34, 45888 Gelsenkirchen (hereinafter the “Provider”). A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).

The presentation of products in the shop does not constitute a legally binding offer, but a non-binding invitation to order. By clicking the “Place binding order” button — in express checkout, the respective payment button (“Buy now” or “Buy with …”) — you submit a binding offer to purchase the goods contained in the shopping cart. The subsequent page of the payment service provider only handles the payment; the amount shown there matches the final price confirmed in the shopping cart. The contract is concluded upon our acceptance, at the latest with the confirmation of receipt of payment or the shipping confirmation.

For the Tapenda Pro subscription you submit your offer in the customer portal by clicking the “Subscribe with obligation to pay” button. The subsequent page of the payment service provider only handles the payment. The contract is concluded upon confirmation of receipt of payment.

You can change your entries at any time before placing the order: in the shopping cart, items, versions and quantities can be adjusted or removed, and you can cancel the process up until you click the order button. Input errors can be identified from the summary shown before the order is placed.

We store the contract text. You can access, print and save these terms at any time on our website; we additionally send you their wording with the order confirmation by email. Your order data is also available in the customer portal. The language of the contract is German; this English version serves comprehension only.

All prices are final prices in euros and include statutory value added tax. Shipping is free of charge. We currently deliver within Germany only.

Payment is processed via the payment service provider Stripe. Depending on your selection, credit/debit card, PayPal, Klarna and Apple Pay, among others, are available. The respective provider selected may impose its own terms. The purchase price is due for payment upon conclusion of the contract.

Delivery is made to the delivery address you provide. The expected delivery time is 1–4 business days after receipt of payment. Where a different delivery time is stated for an item — for example for goods marked as a pre-order — that stated time applies. The goods remain our property until full payment has been made.

If we are unable to deliver ordered goods, we will inform you without undue delay and refund any payments already made without undue delay.

Consumers have a statutory right of withdrawal. Details can be found in our Right of Withdrawal notice. The right of withdrawal does not apply to goods that are made to customer specifications or clearly tailored to personal needs (§ 312g (2) no. 1 BGB), e.g. individually printed or personalized products. Affected items are marked accordingly on the product page and in the shopping cart.

A separate withdrawal policy applies to the Tapenda Pro subscription (§§ 10 to 12): there the period runs from the conclusion of the contract, not from receipt of goods. Both policies are on the same page.

In addition to the statutory right of withdrawal, we offer a voluntary exchange. You may exchange an item within 14 days of receipt for a different version of the same product (e.g. another colour, material or quantity), provided the goods are unused and in resalable condition. Please announce the exchange in advance by e-mail to info@tapenda.com.

You bear the direct cost of returning the goods; we cover the shipping of the replacement. Any price difference is settled or refunded. For individually manufactured or personalized items, an exchange is only possible if the goods are defective or differ from your order. Your statutory rights of withdrawal and warranty remain unaffected by this voluntary offer.

Every stand purchased comes with a short code pointing to a redirect target (target URL). We set this target up for you before dispatch, based on the details about your business that you provide during the order process. You can change the target yourself at any time in your customer account; if no target has been stored on delivery, you set it there yourself. You are responsible for whichever target is set and warrant that it does not violate applicable law or the rights of third parties. In particular, redirects to unlawful, youth-endangering, misleading, malware- or phishing-related content are not permitted.

Setting the target up in advance is a service, not manufacture to customer specification: the stand itself is neither altered nor personalised by it. Your right of withdrawal under § 6 remains unaffected.

The Provider is entitled to block a code where there are concrete indications of a violation of these terms or of applicable law and the block is necessary after weighing your interests against ours. We will notify you of the block, stating the reason, and give you an opportunity to comment — beforehand, unless waiting is unreasonable for us or third parties, in which case without undue delay afterwards. If you remedy the reason, we will lift the block without undue delay.

We keep the redirect service available for the ordinary useful life of the stand. Brief interruptions due to maintenance, necessary changes or disruptions outside our sphere of responsibility are possible; we schedule plannable maintenance during low-usage periods where possible. We remedy disruptions without undue delay. Your statutory rights in the event of defects remain unaffected.

The statutory warranty rights apply. In the event of defects in the goods, you have the statutory rights to subsequent performance, withdrawal, price reduction and damages.

The stands are goods with digital elements (§ 327a (3), § 475b BGB): the redirect service forms part of the contractually owed quality. We therefore provide you, for the period you may expect given the nature and purpose of the goods, with the updates required to maintain conformity, and inform you about them.

We are liable without limitation for damage arising from injury to life, body or health as well as in cases of intent and gross negligence. In cases of simple negligence, we are only liable for the breach of a material contractual obligation and limited to the foreseeable damage typical for the contract. Material contractual obligations are those obligations whose fulfilment is what makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely.

Liability under the Product Liability Act and liability arising from a guarantee assumed by us remain unaffected by these limitations. The above limitations also apply in favour of our legal representatives and vicarious agents.

The customer portal is included with every purchase and is free of charge permanently. It covers in particular managing your stands, changing the target URL, downloading the QR code and viewing your orders. These functions remain available regardless of any subscription; QR codes and NFC tags work without a subscription without any restriction.

“Tapenda Pro” is a paid subscription that extends the portal’s functionality — currently by scan history over longer periods, device and time-of-day analytics, notifications and rules, a weekly email report and extended menu features. The current scope of functions is shown in the customer portal before you place your order.

Tapenda Pro is a digital product within the meaning of §§ 327 et seq. BGB. During the term of the contract we provide the updates required to maintain conformity. § 7 applies accordingly to availability: brief interruptions due to maintenance, necessary changes or disruptions outside our sphere of responsibility are possible, and we remedy disruptions without undue delay. Your statutory rights under §§ 327 et seq. BGB remain unaffected.

The monthly fee is shown to you in the customer portal, including statutory value added tax, before you place your order. Billing takes place monthly in advance via the payment service provider Stripe, starting with the conclusion of the contract.

The contract runs for an indefinite period. There is no minimum term. You may terminate at any time without giving reasons, effective at the end of the current billing period — via the termination button “Terminate contract here” or while signed in to the customer portal. All Pro functions remain usable until the end of the paid period; afterwards your access automatically reverts to the free scope. The right to extraordinary termination for good cause remains unaffected for both parties.

If a payment fails, we may suspend the Pro functions after an unsuccessful request for payment. The free scope of functions remains unaffected.

Changes to the fee or to the scope of functions require your consent. We will announce them in text form at least six weeks before they take effect. If you do not consent, the contract ends at the time the change was due to take effect, without any disadvantage to you. We do not agree any deemed consent through silence.

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods; mandatory consumer protection provisions of the country of residence remain unaffected. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Should individual provisions be invalid, the remainder of the contract remains effective; the statutory provisions take the place of the invalid provision (§ 306 (2) BGB).